Privacy Policy

01 Introduction

This website is owned, registered, and operated by Vejusa Industries Private Limited (hereinafter referred to as Company, Data Fiduciary, We, Our, Us, or UrbanWipe), a private limited company incorporated under the provisions of the Companies Act, 2013, and having its registered office at Flat 304, Plot 192-195, RudraAakash Apartment, Patel Nagar, Jaipur – 302020.

This Privacy Policy has been prepared in accordance with the Digital Personal Data Protection (DPDP) Act, 2023, the Information Technology Act, 2000, and other applicable laws of India.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and explicitly consent to the processing of your personal data as described herein. If you do not agree with these terms, you must immediately cease using the website.

02 Scope of this Privacy Policy

This Privacy Policy applies solely to personal data collected directly through the UrbanWipe website, our online store, customer accounts, and official customer service channels. It does not apply to third-party websites, social media platforms, or external links, for which UrbanWipe bears no responsibility or liability.

03 Information We Collect

You may browse the Website without revealing personal information. However, certain services require you to provide data voluntarily. You are solely responsible for ensuring the accuracy, completeness, and legality of the data you provide.

A. Information You Provide
When placing an order or communicating with us, we may collect your name, mobile number, email address, billing/shipping address, and GST details (where applicable).

B. Payment Information
Payments are processed exclusively by authorised third-party payment gateway providers. UrbanWipe does not collect, store, or process your complete financial credentials (such as full debit/credit card numbers, CVV, or UPI PINs). UrbanWipe expressly disclaims any liability for data breaches, errors, or unauthorized access occurring on third-party payment platforms.

C. Information Collected Automatically
We may automatically collect technical data such as your IP address, browser type, device type, and website interaction data to maintain website functionality and security.

04 Purpose of Collection and Processing

UrbanWipe collects and processes personal data only for specified, lawful purposes to the extent necessary to:

• Fulfill orders, deliver products, and process returns.
• Provide necessary customer support and transactional updates.
• Comply with applicable legal, tax, and regulatory obligations.
• Prevent fraud, unauthorized transactions, and enforce our legal rights.

05 Consent

By providing your data, you consent to its processing for the purposes stated above. Where applicable under law, consent may be managed or withdrawn through the mechanisms prescribed by the DPDP Act. Withdrawal of consent does not affect the lawfulness of processing based on consent prior to its withdrawal, nor does it prevent UrbanWipe from retaining data required to comply with statutory obligations.

06 Sharing of Personal Data

UrbanWipe does not sell your personal data. We only share data with authorized Service Providers to the extent necessary to operate our business:

• Infrastructure: Shopify Inc. and cloud storage providers.
• Fulfillment: Courier and logistics partners.
• Compliance: Government authorities, courts, or law enforcement agencies when legally mandated.

Limitation of Liability Regarding Third Parties: While we engage reputable third parties, UrbanWipe is not responsible for the independent privacy practices of these entities. Once your data is lawfully shared with a third party (e.g., a delivery partner), their processing of your data is governed by their own policies, and UrbanWipe disclaims all liability for their acts or omissions.

07 Cookies and Advertising Technologies

We use cookies to maintain website functionality and measure performance. By using our website, you consent to the placement of these cookies. You may disable cookies through your browser settings, though UrbanWipe accepts no liability for website malfunction or degraded user experience resulting from disabled cookies.

08 Security and Limitation of Liability

We implement commercially reasonable physical, managerial, and technical safeguards as required by applicable Indian law to protect your data.

Disclaimer of Absolute Security: You acknowledge that no transmission over the internet or electronic storage is completely secure. You provide your information at your own risk. To the maximum extent permitted by applicable law, UrbanWipe disclaims any liability for unauthorized access, use, disclosure, alteration, or destruction of your personal data arising from events beyond our reasonable control, including but not limited to cyber-attacks, force majeure events, or third-party breaches.

09 Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, or as strictly required to comply with our legal, accounting, tax, or regulatory obligations, after which it will be securely deleted or anonymized.

10 Your Rights under the DPDP Act

Subject strictly to the limitations and exemptions provided under the DPDP Act, 2023, you have the right to:

• Request access to a summary of your processed personal data.
• Request the correction of demonstrably inaccurate data.
• Request the erasure of data that is no longer necessary for the purpose it was collected, provided no legal obligation requires its retention.
• Nominate an individual to exercise your rights in the event of death or incapacity.

To exercise these rights, you must submit a verifiable request to our Grievance Officer. We reserve the right to decline requests that are legally exempt, vexatious, or technically unfeasible.

11 Children's Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If you are under 18, you must use this website only under the supervision of a parent or guardian. UrbanWipe accepts no liability for unauthorized data submission by minors.

12 Grievance Officer

In compliance with the IT Act, 2000, and the DPDP Act, 2023, the contact details of the Grievance Officer are:

Grievance Officer
UrbanWipe
Email: support@urbanwipe.in
Customer Support: 7678368923

We will review and respond to valid, legally recognizable grievances within the timeframes strictly mandated by applicable law.

13 Amendments

UrbanWipe reserves the absolute right to amend this Privacy Policy at our sole discretion to reflect legal or operational changes. Continued use of the website following any modifications constitutes your acceptance of the revised Policy.

14 Governing Law and Dispute Resolution

This Privacy Policy shall be governed by and construed strictly in accordance with the laws of India. Any disputes, claims, or legal proceedings arising out of or relating to this Privacy Policy or data processing shall be subject to the exclusive jurisdiction of the competent courts in Jaipur, Rajasthan, India or as per the sole discretion of the company.